Expanded for ValetFlow v2.99r17

One connected workflow from vehicle arrival to customer collection.

ValetFlow now supports much more than a valet queue. It gives dealerships a shared operational record for vehicle booking, richer MOT information, Workshop work, customer approvals, accepted vehicle-and-key handover to valeters, capacity and SLA planning, quality checks, customer updates and final collection.

See every dealership benefit Open market comparison

Feature refresh: 18 August 2026ValetFlow v2.99r17Expanded public help centre

The dealership journey Workshop and valeting stay separate, but the vehicle record stays connected.

Vehicle received→Workshop→Valeter handover→QA→Ready

Customers can receive a private progress link, approve or decline estimate items and follow clear stages without seeing internal notes or needing a ValetFlow account.

£29Starter monthly

250Starter jobs

30 daysFree trial

Why dealerships use it

Less chasing, fewer handover gaps and a clearer record for every vehicle.

ValetFlow connects the people and stages that normally become separated across paper sheets, spreadsheets, messages and verbal updates.

One vehicle record

Vehicle details, due times, customer information, Workshop notes, estimates, valeting requirements, photos, damage marks, messages and history stay attached to the same job journey.

Safer Workshop handover

MOT, recall, service, diagnostics and repair jobs use their own board and statuses. When a vehicle passes to valeting, the receiving valeter must accept the vehicle and keys or return it to Workshop with a recorded reason before work can start.

Customer self-service

A private progress page can show that the car has been received, assigned to a mechanic, passed to valeting and is ready. Estimate items can be approved or declined online.

Live operational visibility

Dashboards and job boards show waiting, active, quality-check, completed, reclean and overdue work. The capacity and SLA planner adds available minutes, overload warnings, due-time risk, handovers awaiting acceptance and QA targets.

Proof and accountability

Pre-valet checks, damage maps, before-and-after photos, timers, messages, status changes, QA notes and reclean records create a practical audit trail when questions arise.

Flexible dealership setup

Each dealership can use its own services, Workshop tasks, custom booking questions, parking locations, users, check-in rules, notification settings and optional feature switches.

End-to-end workflow

How a dealership can move a vehicle through ValetFlow.

The exact stages can be adapted, but the underlying record remains connected from arrival through to collection.

Book or look up

Use a one-page or guided form, enter the registration manually or use the configured vehicle lookup, then retain available MOT expiry/result, mileage and returned advisory or defect information alongside due time, key location, customer and instructions.

Workshop triage

Create MOT, recall, service, diagnostic or repair work and assign the responsible technician.

Estimate and approve

Add labour, parts, fees and recommended work. The customer can approve, decline or part-approve items through a private link.

Track Workshop

Move through received, assigned, in progress, awaiting approval or parts, ready and collected stages.

Hand over to valeting

Create a linked wash-and-hoover or preparation job, record vehicle/key custody details and require the receiving valeter to accept the handover or return it to Workshop with a reason.

Valet, proof and QA

The valeter starts work, records condition, adds notes and photos, updates progress and submits for review or completion.

Keep the customer informed

The private status page shows simple public stages while internal messages and sensitive notes remain hidden. The customer only moves into the valeting stage once custody has been accepted.

Collect and review

Close the customer page, record the key location and collection, then retain the timeline, evidence, invoices and reports.

Market fit

Match to the dealership valet-and-Workshop workflow

Updated score against 24 practical checks. This is a workflow-fit score, not an overall product-quality rating.

Positioning

The operational layer for dealership vehicle preparation.

ValetFlow does not need to replace a full DMS, accounts platform or mature parts system. Its strongest role is to organise the physical movement, work, evidence, handovers and customer updates around each vehicle.

Use ValetFlow for live operational control.
Keep deeper finance or manufacturer systems where they already work.
Connect selected data through APIs, imports or a self-hosted installation.

Explore the report

Detailed pages

The feature catalogue is now the main dealership-facing page; the original market research remains available behind it.