Find simple step-by-step guides for vehicle bookings, Workshop jobs, customer approvals, team tools, reports and system settings.
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Showing all 39 guides.
A good booking gives the valeting team enough information to start the job without having to chase somebody for missing details. Open New Booking and begin by confirming the dealership. When your account is linked to only one dealership, ValetFlow selects it automatically.
Read guideThe digital job sheet is the main record for a vehicle. It brings together the booking details, assigned staff, status, notes, photographs, damage information, additional work and history.
Read guideValetFlow is designed to work in a mobile browser so valeters can manage jobs without returning to an office computer. Staff can add the site to the phone's home screen for an app-like shortcut.
Read guideThe Valeter Mobile Portal gives valeters a simple phone-first web page while the Android app is being finished.
Read guideThe Valeter App API gives an Android APK or app builder a safe JSON connection to ValetFlow without exposing admin pages.
Read guideA dealership record controls which users, services, Workshop tasks, booking questions and operational settings belong to that location. Keeping the record accurate prevents staff seeing the wrong work.
Read guideA reclean should show what went wrong, what was requested and how the issue was resolved. It should not become a vague blame record.
Read guideThe Live Job Board gives the team a shared view of current work. Jobs are grouped by status so staff can see what is waiting, in progress, awaiting quality checks, completed, returned for rework or overdue.
Read guideThe Vehicle Timeline records important actions in time order so managers can understand how a job moved through the system.
Read guideThe Roadmap is a private place for planned work, ideas and dealership requests. It helps keep feature discussions separate from operational job notes.
Read guideValetFlow supports light and dark appearance choices and a selection of colour themes. Appearance changes should make the system easier to use without reducing contrast or hiding important status information.
Read guideSEO and analytics settings affect the public ValetFlow website, not the private dealership job records.
Read guideSuper Admin can enter a dealership account to test permissions and reproduce a problem. This access should be used carefully because a real dealership contains operational and customer data.
Read guideValetFlow uses licence and package settings to control access, staff capacity, monthly combined jobs and available features.
Read guideValeters no longer have to complete a forced registration screen before they can see their jobs. Payment details and terms are managed from a dedicated page.
Read guideThe Workshop module is separate from the normal valeting workflow. It is designed for MOTs, recalls, servicing, diagnostics and repairs, with the option to hand a vehicle to the valeting team when a wash and hoover is required.
Read guideThe registration lookup can fill available vehicle details on the booking form and reduce repeated typing. It relies on the saved DVSA credentials and the external service being available.
Read guideAuto Trader stock import is intended to reduce repeated vehicle entry where a dealership already maintains advertised stock.
Read guideDemo / Sample Content creates fictional dealerships, users, bookings, Workshop jobs and reports for screenshots, training and product demonstrations.
Read guideCollapsible sections keep long setup and operational pages manageable without removing information.
Read guideTimesheets help managers understand attendance and hours worked, but they are only useful when staff clock in and out consistently.
Read guideValetFlow reports turn booking, Workshop, time and quality records into practical summaries. They should support decisions rather than become a league table without context.
Read guideInvoice History keeps generated invoice records together so authorised users can filter, review and download them later.
Read guideThe dealership dashboard is the starting point for current work. It summarises waiting, in-progress, quality-check, reclean, ready and overdue vehicles according to the user's permissions.
Read guideThe Beta Tester Programme gives selected dealerships early access to features so real workflows can be tested before wider release.
Read guideThe Customer Vehicle Progress page gives a Workshop or service customer a private link showing a small number of clear stages without exposing the internal job sheet.
Read guideCustomer Waiting is intended for vehicles where the customer is physically waiting for the work to finish. It gives the job extra visibility on dashboards and job lists.
Read guidePhoto QA is an optional dealership feature and starts disabled by default. It should be enabled only when the dealership has a clear quality process and knows which photographs are required.
Read guideParking locations help staff find vehicles and keys without searching the site or sending repeated messages.
Read guideJob messages keep operational conversations attached to the relevant vehicle, while the Weather Planner helps managers prepare for rain, wind and temperature changes.
Read guideThe Message Inbox is for communication between authorised ValetFlow users. Job-specific conversations should remain linked to the job wherever possible.
Read guideThe Weather Productivity Board automatically uses the dealership postcode to find the location and display a compact three-day forecast.
Read guideValetFlow setup pages are responsive, but some administration tasks are safer and easier on a larger screen.
Read guideValetFlow offers one-page and guided booking forms for normal vehicle work, with a separate choice for Workshop bookings.
Read guideCustom Booking Fields let each dealership collect information required by its own process without adding permanent fields for every ValetFlow customer.
Read guideWorkshop estimates keep recommended work on the Workshop job and give the customer a secure page where each item can be approved or declined.
Read guideSystem Health & API Diagnostics gives Super Admin a plain-English view of the database, server folders, authenticated SMTP delivery and external services.
Read guideMy Feature Settings lets a dealership administrator simplify the system by switching package-included tools on or off.
Read guideUpdate History records the version, type, title, summary, files and database changes for ValetFlow releases. Visible timestamps have been removed from the admin presentation.
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Screenshots from the ValetFlow demo/manual showing how the system looks in day-to-day use.
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