In this guide
Follow the steps below in order. You can return to this page at any time.
The Vehicle Timeline records important actions in time order so managers can understand how a job moved through the system.
Entries may include booking creation, assignment, status changes, notes, messages, photographs, quality checks, recleans, customer progress changes and Workshop activity. The exact entries depend on the features enabled for the dealership.
The timeline helps answer who started the job, when it changed status, whether a note was added before completion and when a customer page was updated. It is more reliable than trying to reconstruct events from separate messages.
A status change records that something happened, but not always why. Staff should add a short plain-English note when keys are missing, a vehicle is inaccessible, extra work is requested or a deadline changes.
Use individual staff accounts and avoid sharing logins. Do not delete or overwrite information simply to make the history look tidy. Corrections should explain what changed.
Where a registration has previous jobs, use the full history link to review earlier damage, recleans or recurring instructions. Always check that the registration has not been transferred to a different vehicle before relying on old details.
What the timeline can show
Entries may include booking creation, assignment, status changes, notes, messages, photographs, quality checks, recleans, customer progress changes and Workshop activity. The exact entries depend on the features enabled for the dealership.
Use it to answer practical questions
The timeline helps answer who started the job, when it changed status, whether a note was added before completion and when a customer page was updated. It is more reliable than trying to reconstruct events from separate messages.
Do not treat it as a substitute for good notes
A status change records that something happened, but not always why. Staff should add a short plain-English note when keys are missing, a vehicle is inaccessible, extra work is requested or a deadline changes.
Protect the audit value
Use individual staff accounts and avoid sharing logins. Do not delete or overwrite information simply to make the history look tidy. Corrections should explain what changed.
Historical vehicle checks
Where a registration has previous jobs, use the full history link to review earlier damage, recleans or recurring instructions. Always check that the registration has not been transferred to a different vehicle before relying on old details.
Product screenshots
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See ValetFlow in action
Screenshots from the ValetFlow demo/manual showing how the system looks in day-to-day use.