Bookings & job flow

Using a digital job sheet from start to finish

The digital job sheet is the main record for a vehicle. It brings together the booking details, assigned staff, status, notes, photographs, damage information, additional work and history.

In this guide Follow the steps below in order. You can return to this page at any time.
The digital job sheet is the main record for a vehicle. It brings together the booking details, assigned staff, status, notes, photographs, damage information, additional work and history.

Check the instruction before starting


Confirm the registration, requested service, priority, due time and parking location. Read both dealership and internal notes. If the vehicle or instruction does not match the booking, stop and ask a manager to correct the record rather than working from memory.

Record the condition


Use the pre-valet condition check and damage map where they are enabled. Add clear photographs of existing damage or unusually heavy contamination. A wider photograph should show where the issue is on the vehicle, followed by a closer image when detail is needed.

Start and update the job


Starting the job records who is working on it and moves it into the correct status. Add notes during the job when access is delayed, keys are missing, extra work is requested or a problem prevents completion. This keeps the timeline useful for managers and dealership staff.

Before and After Photos


Upload only photographs that help explain condition, work completed or a problem. Avoid personal documents and customer belongings. The finished photographs should relate to the requested service and should not hide unresolved defects.

Additional work and recleans


Use the additional-work section for authorised work outside the original service. Reclean records should explain the exact issue and whether it was a genuine quality failure, a changed instruction or a vehicle that became dirty after completion.

Finishing the job


Complete any required quality check, confirm the parking or key location and update the status. The timeline keeps the important actions attached to the job so a manager can understand what happened later.
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