Team & communication

Using ValetFlow messages without losing job information

The Message Inbox is for communication between authorised ValetFlow users. Job-specific conversations should remain linked to the job wherever possible.

About 1 min read Step-by-step guide
In this guide Follow the steps below in order. You can return to this page at any time.
The Message Inbox is for communication between authorised ValetFlow users. Job-specific conversations should remain linked to the job wherever possible.

Choose the right place


Use the main inbox for general operational messages, shift information or a question that is not tied to one vehicle. Use job messaging for keys, damage, delays and additional work on a specific registration.

Write clear subjects and requests


State what you need and when. Avoid sending several short messages that split one request across the conversation.

Unread and notifications


The top navigation refreshes unread counts periodically. Opening or marking a message should update its state. If the count appears stale, reload before sending a duplicate.

Privacy


Do not send bank details, passwords or unnecessary customer personal information. Use the dedicated protected pages for payment details and account settings.

Keep decisions on the job


When a message changes the work instruction, copy the final decision into the job note or estimate so the vehicle record remains complete.
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Screenshots from the ValetFlow demo/manual showing how the system looks in day-to-day use.

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The messages area keeps operational communication inside ValetFlow.
Notifications draw attention to changes that may require a user to review a job or message.
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Open the sections below for feature pages, setup guidance and public help articles.

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ValetFlow software pages 21 pages covering features and use cases
Car Valeting Management Software Valeting Manager Software Vehicle Preparation Software Auto Trader Stock Import for Valeting Teams Valeting Job Board Valet Booking Software ValetFlow vs Spreadsheets Valeting Team Management Software Self-Hosted ValetFlow Package Dealership Workshop Workflow Software MOT and Service Workshop Management Software Mobile Valeting Software Workshop-to-Valeter Handover Software Dealership Workshop and Valeting Capacity Planning Customer Vehicle Progress Software Vehicle Handover Tracking Software Workshop Estimate Approval Software Dealership Vehicle Preparation Workflow Vehicle Valeting Quality Control Software Dealership Valeting Software Digital Valeting Job Sheets
Public help pages 39 guides for using ValetFlow
Booking vehicles into ValetFlow Digital job sheets Mobile and PWA staff workflow Valeter Mobile Portal Valeter App API Dealership access and setup Reclean records Live Job Board Vehicle Timeline / Audit Trail Roadmap and Feature Requests Light/Dark Mode and Colour Themes SEO and Google Analytics Dealership Login Testing Licences and Free Trials Valeter Payment Details and Terms Workshop Module Vehicle Registration Lookup Auto Trader Stock Import Demo Content for Screenshots Collapsible Sections Staff Timesheets Stats and Reports Invoice History Dealership Dashboard and Bookings Beta Tester Programme Customer Vehicle Progress Page Customer Waiting Priority Photo-Verified QA Sign-off Parking Location Management Job Messaging and Weather Planning Message Inbox Weather Productivity Board Mobile Admin and Setup Pages Guided and One-page Booking Forms Custom Booking Fields Workshop Estimates and Customer Approval System Health and API Diagnostics Dealership Feature Settings Update History TXT Download