In this guide
Follow the steps below in order. You can return to this page at any time.
A reclean should show what went wrong, what was requested and how the issue was resolved. It should not become a vague blame record.
Whenever possible, open the original completed job and create the reclean from there. This keeps the vehicle, dealership, service and history linked. Describe the exact issue, such as glass smears, boot missed, wheel finish incomplete or polish residue.
Not every returned vehicle is a quality failure. The dealership may have added a new request, moved the car through mud or asked for a higher preparation level. Record this clearly so performance reports remain fair.
A photograph can make the return instruction much clearer. Show the location and the defect, but avoid uploading unrelated customer possessions or personal documents.
Set a realistic due time and assign the reclean to the appropriate person. Urgent customer handovers should be marked clearly, but avoid labelling every reclean as highest priority.
When the correction is complete, record what was done and return the vehicle to the correct status. Managers should review repeat reasons by service, location and job volume rather than judging staff from a simple total alone.
Repeated recleans may point to unclear service descriptions, poor lighting, missing equipment, rushed due times or a training need. The purpose of the record is to prevent the same problem happening again.
Create a reclean from the original job
Whenever possible, open the original completed job and create the reclean from there. This keeps the vehicle, dealership, service and history linked. Describe the exact issue, such as glass smears, boot missed, wheel finish incomplete or polish residue.
Separate changed work from failed work
Not every returned vehicle is a quality failure. The dealership may have added a new request, moved the car through mud or asked for a higher preparation level. Record this clearly so performance reports remain fair.
Use photographs carefully
A photograph can make the return instruction much clearer. Show the location and the defect, but avoid uploading unrelated customer possessions or personal documents.
Assign and prioritise
Set a realistic due time and assign the reclean to the appropriate person. Urgent customer handovers should be marked clearly, but avoid labelling every reclean as highest priority.
Close the loop
When the correction is complete, record what was done and return the vehicle to the correct status. Managers should review repeat reasons by service, location and job volume rather than judging staff from a simple total alone.
Use the information to improve
Repeated recleans may point to unclear service descriptions, poor lighting, missing equipment, rushed due times or a training need. The purpose of the record is to prevent the same problem happening again.
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